Privacy Policy

Who we are

Our website address is: https://dhdwigs.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Image Disclaimer

Model pictures shown on the website are professionally shot and have been provided by the manufacturers. Each model image styled for the photo to show full potential. Personal results may vary.

Color Discrepancy

Color charts are provided by the manufactures and are for general reference only. Colors may vary depending on customer computer display, browser settings. Dhd Wigs and Beauty Supply is not responsible for color suggestions made by customer representative in case of customer dissatisfaction.  For best results, visit a local Beauty Supply store to select wig/weaving colors.

Customer Service Office Hours

Monday-Friday 10:00 AM– 5:00 PM EST
Languages: English

Out of stock/Backorder items

In case of Out-of-Stock situation, the order will be kept for backorder (up to 30 calendar days) and customer will be notified via email. Customer may always choose to cancel and get refund for part or whole order that is not shipped. If an item is discontinued by the manufacturer or will be out of stock for more than 30 days, the rest of order (if any) will be shipped and customer will be refunded for the unshipped item. Customer will be notified about refund via email.

Sale Items

Clearance items are not eligible for Refund/Exchange. Also promotional discount codes do not apply for items on sale.

Order Canceling/Modification

An order cannot be cancelled/modified/changed provided the order has already been placed. If customer no longer needs the product, she/he can refuse the package on its delivery by mail carrier. Customer will be refunded for ordered items only. Orders cannot be cancelled via email.

Online Payment Security

All credit card details given over the internet to Dhd Wigs and Beauty Supply site is encrypted using secure socket layer known as SSL. Secure Sockets Layer (SSL), is cryptographic protocol which is designed to provide communication security over the Internet. Dhdwigs.com is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. Customers’ credit and debit card details are not saved on our data servers and therefore cannot be accessed. Nobody is able to obtain your credit or debit card details nor other information. No personal or financial details are left unencrypted on a remote server, and such details are never sent by e-mail. Dhd Wigs and Beauty Supply will never ask you to provide your credit card information in e-mail message. If you receive such e-mail, do not respond, but report the problem immediately to info@dhdwigs.com